Job Title: Information Technology Help Desk Administrator
Department: Technology
Reports to: Helpdesk Manager
Location: BoyleSports, Gibraltar
The Role:
As our new IT Helpdesk Administrator, you will be responsible for providing local IT Support to all staff onsite in our Gibraltar office and also remote support to Head Office and other business units when required. The holder of this role will work independently in our Gibraltar office but will be part of a team based in the Head Office ensuring end-to-end support services are delivered to high quality.
Key Responsibilities:
- Responsible for delivering high-quality IT support to colleagues across all locations.
- Responsible for providing all desktop operating system support.
- Responsible for providing support for all desktop software, including standard and bespoke applications.
- Contribute to IT systems concerning new building fit-outs or changes/moves.
- Responsible for working with third-party service providers to ensure end-to-end support is maintained as required.
- Responsible for providing end-user support of cloud-based services, e.g. Google Analytics, Adobe.
- Responsible for ensuring quality support of peripheral devices such as printers, biometrics etc.
- Working to ensure that company SLAs are met support to our colleagues.
- Responsible for completing new starter and leaver requests within SLA.
- Responsible for ensuring all meeting/board rooms are operational at all times and any issues are raised and tracked to resolution.
- Liaising with other IT teams and the wider technology teams where necessary.
- To maintain a first-class level of customer service ensuring that all customers are treated efficiently and appropriately.
- Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels of the organisation.
- Create & Update documentation
- Travel to remote sites as required
- Participate in the extended hours shift rota, including weekends as required.
Requirements:
- Have held a support position within a medium to large organisation.
- Proven experience in office fit-outs and support post-installation.
- Proven experience working in a fast-paced, technology-led environment.
- Proven ability to act on initiative with minimal management, and multiple tasks concurrently.
- Ability to work from ISTM tools such as Manage Engine, with the ability to self-prioritise accordingly.
- Experience in end-user support in an environment dependent on cloud technology, e.g. Google etc.
- Excellent relationship and stakeholder management skills.
- Excellent knowledge of Office 365 applications.
- Excellent organisational skills.
- Knowledge of SCCM and software distribution tools is desirable.
- Knowledge of basic networking including troubleshooting DNS / DHCP issues.
- Knowledge of network patching and cabling systems.
- Knowledge of office telephony systems is desirable.
- Ability to work with attention to detail at all times, delivering service that is right the first time.
Thorough & detailed understanding of:
- Microsoft Windows.
- Standard range of desktop applications
- Google Applications, i.e. Google Analytics, Tag Manager etc., from an End User perspective
- Active Directory, including Group Policy
BoyleSports is an equal opportunities employer, and we welcome applications from all suitably qualified persons
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