PERSONAL
- Extending the personal touch from in-store to online
- More bespoke activity in terms of offers & communications
- Personalisation of the product experience
- Personal, friendly attitude among collegues
DYNAMIC
- A dynamic industry requires a dynamic approach to ideas.
- Support constant change, activity and progression
- Be positive in attitude & full of energy & new ideas
- Be quick to lead, quick to react, quick to respond
FEARLESS
- Instil a fearlessness / self confidence in ourselves
- Be risk takers & key contributors
- Don’t fear failure – just fail fast and move on
- Be confident in what we have achieved & what we will achieve
EXCELLENCE
- Strive for excellence in all we do
- Look to do the basics brilliantly
- Create a positive work environment
- Assure that “It will do” is not good enough